Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Technical Writer

Work Location: 100% Onsite at either Lehi, UT, Santa Clara, CA or Raleigh, NC, Lehi, UT 84043

2565 Augustine Dr., Santa Clara, CA

4000 Sancar Way, Research Triangle Park, NC 27709

Work Schedule: Full Time Monday-Friday, 40 hours per week

Initial Contract Length: 6 months with possibility of extension depending on business need

Pay Rate Range: $40/hr. - $43/hr. on W2

Job Description:

The PEAK team is seeking a Technical Writer to join our team. This role involves collaborating with experts to develop articles, guides, and comprehensive documentation for products and services. You will report to the Performance, Education, and Knowledge (PEAK) team within the global Customer Experience (CX) organization.

Key Responsibilities:

• Gather technical information from experts and simplify complex details.
• Develop and maintain guides, specifications, best practices, support content, and more.
• Ensure technical accuracy and usability of content through research and labs.
• Establish and maintain templates, style guides, and standards.
• Review and edit content for grammar, style, and formatting.
• Provide support using WYSIWYG editors, XML Authoring (DITA), and ServiceNow.
• Manage multiple projects and collaborate effectively with the team.
• Create structured content and manage version control within a DITA ecosystem.
• Troubleshoot and resolve DITA-related technical issues.
• Train colleagues on DITA best practices and tools.
• Collaborate with Learning & Development to align documentation with training.

Education:

• Bachelors degree or equivalent in writing, content creation, or communication.

Experience:

• 1+ years of technical writing experience.
• Exceptional writing, editing, and verbal communication skills.
• Experience with document formatting tools like WYSIWYG, HTML, and DITA.
• Proficiency with DITA environments and XML authoring tools.
• Strong project management and time management skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with Confluence/Jira, Google Suite, and Smartsheet.
• Experience with ServiceNow, Heretto CCMS, and Zoomin CDP.
• Background in networking/data storage.
• Experience with Knowledge-Centered Services (KCS).

Requirements:

These contractors will play a crucial role in supporting our Knowledge Architect and the broader team by:

• Assisting with the cleanup and maturation of content within the DITA framework.
• Managing the influx of content requests to ensure timely and accurate documentation.
• Performing content audits and updates to align with our new structured content standards.
• Supporting ongoing post-conversion activities to maintain and improve the quality of our documentation.

This additional support is essential to meet the increased demand, maintain the quality of our documentation, and achieve our goal of delivering a world-class documentation experience. By bolstering our team with skilled contract Technical Writers, we can successfully manage this critical phase of content cleanup and maturity.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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