Job Description

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Servicing Recoveries Specialist supports backend servicing processes across key operational areas such as bankruptcy, foreclosure, credit reporting, and compliance functions within the Servicing Operations Department. This role ensures that all processes are completed accurately, efficiently, and in compliance with company standards and regulatory requirements. They collaborate closely with internal partners-including Legal, Compliance, Billing, and Mortgage Servicing-to complete operational workflows and ensure accurate account servicing. Their work contributes directly to regulatory adherence, data accuracy, and the overall integrity of customer account management.

This role requires strong organizational, technical, and regulatory knowledge to ensure accurate account handling and operational compliance, supporting the department's efficiency, compliance posture, and reputation for accuracy.

Essential Job Duties and Responsibilities:

• Specialized Account Processing - Handling bankruptcy filings, foreclosure updates, loan servicing corrections and credit bureau
• Regulatory & Compliance Oversight - Ensuring adherence to laws, updating statuses, and working w/Legal & Compliance on filings and audits.
• Documentation & Data Accuracy - Maintaining precise system updates, account coding, and case records to support compliance reviews.
• Internal Collaboration - Coordinating with teams like Legal, Billing, Mortgage and Servicing Solutions to complete workflows.
• Monitoring & Reporting - Tracking workload completion, monitoring specialized queues, and supporting audit readiness.
• Other duties as assigned from leadership to support team.

Required Skills, Knowledge and Abilities:

• High attention to detail and data entry accuracy.
• Strong organizational and process management skills.
• Proficiency in servicing platforms and Microsoft Office/Google Workspace.
• Strong written communication skills for documentation and reporting.
• 1-3 years' experience with bankruptcy procedures, foreclosure processes, and credit bureau reporting.
• Understanding financial services compliance and regulatory frameworks
• Knowledge of auditing standards and record-keeping requirements.
• Process legal/financial documents accurately.
• Apply regulatory requirements to account servicing processes.
• Work independently and manage high-volume workloads with minimal errors.
• Support compliance reviews and audits through detailed recordkeeping.

Compensation: $21 - $24/hour

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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