Job Description

Job Title: Information Service Business Process Analyst

*No C2C/No Sponsorship offered*

Location: Holland, MI with option for remote 2 day/week after training

Compensation: $80-98,000/year

About the Role:

Are you a strategic thinker with a passion for systems optimization and process improvement in a manufacturing environment? Join our dynamic team as an SAP Systems & Business Process Specialist, where you'll use your technical and business acumen to drive innovation and improve key supply chain functions such as production planning and sales order scheduling.

This role blends a deep understanding of business processes with system expertise, particularly in SAP and Oracle. You'll work on enhancing systems to meet evolving operational needs and improve performance. If you’re someone who enjoys collaborating with business teams, solving complex problems, and applying technical solutions, this is the opportunity for you!

Key Responsibilities:

• Analyze, configure, and improve SAP and ERP systems to support essential supply chain functions like production planning, sales order scheduling, and order-to-cash processes.
• Collaborate with business stakeholders to gather functional requirements, write clear specifications, and implement system enhancements within SAP/ERP systems.
• Work on functional improvements and creating solutions to improve operational workflows.
• Provide hands-on troubleshooting and support to ensure smooth system operations.
• Lead training sessions and mentor team members on best practices related to SAP and business processes.
• Work closely with technical teams to ensure system configurations align with business process needs, ensuring the system evolves to meet future demands.
• Maintain a strong balance between technical work (40%) and process-oriented work (60%), ensuring seamless integration between system functionality and business operations.

Challenges You’ll Tackle:

• Managing changing priorities and evolving business needs in a fast-paced manufacturing environment.
• Balancing the technical and process aspects of system reconfiguration, ensuring all business requirements are met.
• Ensuring that all system enhancements and improvements are executed in a way that benefits the overall business process.

The Ideal Candidate:

• Technical Expertise: Solid understanding of SAP and ERP systems (experience with Oracle is a plus), especially in production planning, sales order scheduling, and supply chain modules. Hands-on experience with system reconfiguration and enhancements, including writing functional requirements and implementing system changes.
• Process-Oriented: You have a deep understanding of manufacturing processes, including production planning, BOM (Bill of Materials), and order-to-cash workflows. You thrive in identifying areas for improvement and driving continuous improvement initiatives.
• Problem-Solver: You enjoy diagnosing and solving complex technical and process-related issues.
• Collaborative Communicator: Strong ability to translate technical details to non-technical business teams and guide them through system changes and improvements.
• Independent & Organized: You’re self-driven, able to manage multiple tasks simultaneously, and always meet deadlines. Familiarity with project management tools and processes is ideal.

Required Qualifications:

• Bachelor’s degree (or equivalent) in Computer Science, Supply Chain Management, Business Management, or a related field.
• 5+ years of related experience with a Bachelor's Degree or 3+ years with a Master's Degree.
• Proven experience with SAP or Oracle in a manufacturing or supply chain environment, specifically related to production planning and sales order scheduling.
• Hands-on experience with system configuration, requirements gathering, and writing functional specifications.
• Previous work in a manufacturing environment, particularly in production planning.

Preferred Qualifications:

• Certifications: SAP or ERP-related certifications are a plus.
• Continuous improvement mindset and familiarity with ASCM (Association for Supply Chain Management) or ISM (Institute for Supply Management) is a plus.

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