Job Description
Where You’ll Be:
Carmel, IN (Onsite)
The Title Clerk serves as a key support partner in the vehicle title lifecycle. This role is responsible for verifying, processing, and managing incoming titles to ensure compliance with state and federal regulations. The ideal candidate will be detail-oriented, proactive, and committed to delivering exceptional customer service in a fast-paced, team-driven environment.
What You’ll Do:
Verify and process incoming vehicle titles for accuracy and compliance.
Perform data entry of title information into internal systems.
Re-assign titles and prepare supporting documentation for dealer-to-dealer and large consignor transactions.
Scan and electronically archive title documents.
Create shipping labels and send titles to buyers via FedEx.
File titles awaiting payment in secure, fireproof cabinets.
Assist with title reports, audits, and inquiry emails.
Support Coordinators and Leads with reporting and phone communications.
Handle administrative tasks related to dealer registration and eBusiness processes.
Generate inventory and sales summary reports from internal systems.
Participate in sale day functions and other administrative duties as needed.
What You Need:
High School Diploma or GED (Required); Some college preferred.
Previous experience in title processing or automotive customer service.
Strong attention to detail and ability to distinguish between numbers and letters.
Excellent written and verbal communication skills.
Ability to type 55 WPM and use 10-key efficiently.
Familiarity with Google Suite and OPENLANE systems (AMS, VTrace).
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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