Job Description

Job Description

Job Description

We're inviting you to join an organization that goes beyond banking ; we're in a unique position to fundamentally improve people's lives!

Working at First Flight means leveraging your talents to empower members, helping them establish and improve healthy financial futures—a mission that creates real impact every single day.

Our purpose extends beyond our members to our own team and community. We cultivate a supportive and collaborative staff environment where every voice is valued. You'll also find an opportunity to give back through volunteering and expanding financial literacy programs, ensuring that our positive reach benefits the communities we serve.

If you're looking for a career that offers professional growth, mutual support, and the genuine satisfaction of making a meaningful difference, your place is with First Flight Credit Union!

Core Responsibilities: Championing Member Financial Health

The Teller is the primary front-line representative of our credit union's mission , responsible for delivering exceptional service while ensuring the highest levels of accuracy and compliance. This role is a vital point of engagement and trust.

• Financial Consultation and Service Delivery : Accurately and efficiently execute all member financial transactions, including managing deposits, withdrawals, transfers, loan payments, and processing specialized services like money orders and wire transfers according to established procedures.
• Member Relationship Management: Warmly greet every member to create an inviting atmosphere. Proactively engage members in consultative conversations to identify financial needs, offering timely referrals to relevant credit union services (e.g., new deposit accounts, loan products, financial planning).
• Operational Excellence: Maintain and balance a cash drawer daily, performing necessary cash management duties (buying/selling cash to the vault). Accurately process night deposits and adhere to all internal security and compliance protocols.
• Team Collaboration: Actively participate in team success by completing assigned tasks and supporting managers with miscellaneous duties, ensuring the branch operates smoothly and efficiently for both members and staff.

Qualifications for Success: What you bring to the Table

• Experience & Education: A minimum of six months of recent cash handling and customer service experience is required. A high school diploma or equivalent is mandatory. Previous Teller experience is a definite plus!
• Technical Proficiency: Must be proficient and comfortable navigating a Microsoft Windows-based operating system for daily tasks.
• Aptitude for Service: Demonstrated ability to provide proactive, relationship-focused service, including expert cash handling skills combined with a high degree of transaction accuracy and efficiency.
• Communication & Focus: Excellent communication skills, particularly the ability to actively listen to members, articulate information clearly, and identify potential financial needs while comfortably managing a busy, fast-paced setting (multitasking).

Essential Competencies for Success

We are seeking professionals who thrive on making a tangible difference and upholding our mission. Successful candidates will demonstrate the following core competencies:

• Ownership & Initiative: You are a proactive self-starter who looks beyond assigned tasks, taking action quickly and efficiently to achieve business results and ensure member satisfaction. You don't wait to be asked; you seek opportunities, anticipate issues, and proactively offer support to teammates.
• Member-Centric Engagement: You prioritize anticipating, understanding, and fulfilling member needs, striving to deliver excellent service in every direct and indirect interaction. This involves using empathy and professionalism to build strong relationships, clarify needs swiftly, and confidently navigate emotional or complex situations.
• Communication & Collaboration: You convey ideas clearly and persuasively, participate actively in team discussions, and excel at both reading and listening to gain full clarity. You act as a supportive Team Player, working cooperatively to uphold organizational values and support the collective success of the branch.
• Integrity & Operational Discipline: You operate with absolute Integrity and maintain a high standard of Accuracy in all work, following procedures precisely to ensure compliance and avoid errors. Furthermore, you demonstrate Reliability and Professionalism through consistent attendance, timeliness, confident demeanor, and a commitment to applying feedback for continuous improvement.

Job Tags

Similar Jobs