Job Description

Overview Store Manager | Southpark at lululemon – Store leadership role responsible for the overall performance, guest experience, people development, and store culture. Job Summary As the ultimate leader of their store, a Store Manager is accountable for every aspect of the retail store performance, ensuring engagement across all areas, achieving key results, and delivering a world-class guest experience. They are responsible for hiring and developing people and creating an environment where team members feel belonging and have opportunities to grow, in line with company values and directives (people experience, store operations, product, and community relationships). Core Responsibilities Leadership and People Management Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive, productive and fun experience for team members. Establish a vision for the store, based on key metrics and initiatives, and cascade to all team members. Manage the store’s hiring strategy to build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations. Support ongoing learning and development of all team members consistently and equitably by providing direct feedback, coaching, mentoring, continuous development check-ins and leading performance management activities. Address all employee concerns and issues, including knowing when to partner with internal support to take appropriate action. Guest Experience And Community Lead an exceptional guest experience on the floor through assessing guest connection and technical product education, and coaching the team to address gaps. Direct in-store team members to ensure optimal guest experience that values guests’ time and supports store operations. Address emergent issues, including guest escalations and urgent requests. Establish and increase brand awareness in the community by cultivating inclusive relationships with local ambassadors, sweat leaders, community influencers and other external partners. Plan and execute local, regional, and area-driven Community projects and initiatives (e.g., local run club, International Day of Yoga). Operations, Product, and Strategy Drive overall store visual merchandising and product strategy, including product escalations, and execute company-driven product actions, projects, and initiatives. Manage sell-through by monitoring product levels, inventory accuracy, and organizing deliveries aligned with visual merchandising strategy. Plan and execute high-level quarterly and seasonal planning for store with respect to strategy, budget, and labor (including recruiting and training/development). Manage whole store profit and loss (P&L) in accordance with goals. Lead from the floor to assess and fulfill the needs of the business, team, and guests through coaching and development. Understand and adhere to safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. Budget Responsibility Accountable for controllable budget; labor hours; annual sales plan target. People Management Leadership role directly responsible for managing all other store leadership roles. Ultimately responsible for hiring and terminating all store employees. What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity: Behaves in an honest, fair, and ethical manner Leadership: Leads, inspires, and develops others Decision Making/Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions Drive/Entrepreneurship: Sets challenging goals; motivated to meet or exceed them; is innovative and owns results Team Building: Creates teams that maximize accomplishments and diverse perspectives Strategic Thinking: Plans with alignment to company strategy, vision, and values Change Management Leadership: Guides others through change Business Acumen: Understands profit and loss, budgets, sales forecasts, and retail strategy Interactive Communication: Clears and effective communication with others Job Requirements Eligibility Must be legally authorized to work in the country where the store is located Must be able to travel to the assigned store with reliable transportation Schedule/Availability Work may include early mornings, mornings, afternoons, evenings, late nights or overnights, weekends and holidays Experience 1 year people management experience (recruiting, hiring, and performance management) 1 year managing business operations and administration, including retail scheduling and labor hours, and managing projects or processes Job Assets (Nice to Have) Education: High school diploma, GED, or equivalent Education: Bachelor’s degree or equivalent Experience: 2 years retail or sales management experience Work Context Environment with bright lights and loud music Team-based and independent work; may involve conflict resolution and guest issue de-escalation Building relationships with strangers/new people and community partners Work may involve computer/technology usage Physically moves through a store; may sit for extended periods Occasional lifting up to 30 lbs Compensation & Benefits Base Pay Range: $84,465 - $114,276 annually, subject to location; Target Bonus: 30%; Total Target Base Pay Range: $109,805 - $148,559 annually. lululemon offers compensation aligned with performance, location, and equity; eligibility requirements apply for bonus and equity programs. Benefits include extended health and dental, mental health plans, paid time off, retirement plan matching, employee discount, fitness and yoga classes, parenthood top-up, development courses, and leadership programs. Some items have eligibility conditions and may change over time. Note: The above details may be updated and are subject to company policies. #J-18808-Ljbffr lululemon

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