Job Description

Spa Director

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA's best views.

About the Role

The Spa Director is responsible for overseeing the daily operations of the spa and wellness facilities, ensuring exceptional guest experiences, and driving revenue growth. This leadership role demands a strategic thinker with a passion for wellness, a keen eye for detail, and the ability to inspire and manage a diverse team.

What You Will Do

Operational Management:

• Oversee all aspects of spa operations, including guest services, treatment rooms, facilities, and amenities, ensuring smooth and efficient day-to-day operations.
• Maintain the cleanliness and functionality of the spa, coordinating with housekeeping and engineering departments as needed.
• Implement and monitor compliance with health and safety regulations, including emergency response procedures.

Team Leadership:

• Lead and manage the spa team, including therapists, aestheticians, receptionists, and support staff, providing guidance, training, and support to foster a high-performing and motivated workforce.
• Conduct regular staff meetings to keep employees informed of hotel policies, changes, and ways to enhance service and sales.
• Recruit, interview, and select job applicants; effectively supervise, mentor, and conduct performance evaluations for spa employees.

Guest Experience Enhancement:

• Ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations, including spa treatments, wellness programs, and amenities.
• Interact with guests, providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner.

Financial Management:

• Develop and implement strategies to drive spa revenue and profitability, including pricing strategies, package promotions, retail sales, and membership programs.
• Prepare and manage the annual operating budget, capital investment budget, and financial performance evaluations, including reports on sales and operations with supporting statistical data.
• Oversee the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department-related materials and assets.

Marketing and Promotion:

• Collaborate with the marketing and public relations departments to promote the spa and all relevant treatments and philosophies.
• Predict trends and implement strategies for the benefit of the business, ensuring the spa remains at the forefront of the industry.

What You Bring

Excellent reading, writing, and oral proficiency in the English language. Minimum of 5 years of management experience in a luxury spa setting. Demonstrated superior knowledge of spa, wellness, and holistic modalities. Thorough understanding of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue, and adhere to budgets. Previous experience preferred as a hands-on therapist, such as a massage therapist, aesthetician, or acupuncturist. Passion for the health and wellness industry.

What We Offer

Competitive compensation and benefits package. Opportunities for professional growth within a globally recognized luxury brand. Access to world-class training and development programs. A collaborative and supportive work environment that values innovation and excellence. Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide. The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences.

Schedule and Hours

• This position is a full-time position. Candidates must be able to work mornings, nights, weekends, and holidays.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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