Job Description

Are you a motivated, enthusiastic developer interested in operational and project support?

Do you have the skills to design, develop, test, and support ServiceNow applications?

If this is you, we believe you would enjoy being a part of our team at APL!

You will join our hardworking team where we value innovation, creativity, life-long learning, and professional growth. We always strive to nurture an environment of collaboration and teamwork as we work hand-in-hand with our customers.

In this role, you will:

• Build, improve, and support applications on the ServiceNow platform.
• Develop scoped apps, flows, service requests, ACLs, widgets, integrations, and email notifications.
• Create reports, views, and dashboards in ServiceNow.
• Work closely with customers to understand needs and turn them into technical solutions.
• Provide input on project planning and implementation based on your technical understanding.
• Address issues in ServiceNow and support users in resolving them.
• Test and update customizations during platform upgrades.
• Train users and promote awareness of ServiceNow capabilities across the organization.

You’re a strong candidate if you have:

• A Bachelor’s degree in Computer Science, IT, or a related field — or equivalent work experience.
• Experience with the ServiceNow platform and a solid understanding of ITIL practices.
• Familiarity with ServiceNow APIs like GlideRecord, GlideAjax, and other server/client-side scripting tools.
• Proficiency in scripting using JavaScript, plus working knowledge of HTML and CSS.
• Strong communication skills and the ability to explain technical details to a variety of audiences.
• A problem-solving mentality, using your experience, research skills, and available tools.
• Strong grasp of the ServiceNow platform's architecture and best practices, capable of designing scalable, maintainable solutions beyond basic configurations.
• Experience in at least three of these areas:
  • Incident, Change, or Release Management
  • Knowledge Management
  • Service Portal or Employee Center
  • Asset or Configuration Management
  • Reports, Dashboards, or Performance Analytics
• Are able to obtain a Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

You’ll stand out if you also have:

• Experience building in ServiceNow’s Next Experience (UI Builder).
• Familiarity with AngularJS or the UI Framework used in Next Experience.
• Integration experience with REST APIs and JSON.
• Experience designing and delivering ServiceNow training.
• A background in designing workflows / flows for both IT and non-IT processes.

Why Work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at  .

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact  Accommodations@jhuapl.edu .

The referenced pay range is based on JHU APL’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.

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