Job Description
Security Systems Specialist (Overnight Shift)
We are seeking a motivated, enthusiastic and customer service-oriented individual for the position of Security Systems Specialist (Overnight Shift) at the Hopkins Bloomberg Center in Washington, DC. This position is for the overnight shift (11:30 PM-7:00 AM).
Specific Duties and Responsibilities:
- Monitor and respond to proprietary closed circuit television systems for events or activities that may require a security response.
- Provide general assistance and information to University students, faculty, staff and visitors.
- Complete tasks as may be necessary for the operation of the Command Center.
- Answer telephone and radio calls emergency or non-emergency calls, assess the nature of the call and determine appropriate level of response.
- Dispatch the appropriate level of public safety response public per University policy and guidelines.
- Coordinate responses of HBC Public Safety, Facilities Management, Student Affairs and transmit pertinent information to University security personnel.
- Track locations of public safety personnel and relay pertinent information.
- Contact and facilitate law enforcement and/or Fire and EMS response to university incidents.
- Keep Public Safety management apprised of emerging and ongoing incidents.
- Create and maintain manual and computerized reports, logs, records and data.
- Promulgate schedules of events and building access requirements.
- Serve as the University switchboard and the liaison for student's health care and facilities emergency maintenance during non-business hours.
- Work flexible shifts and unscheduled overtime on any day of the week, including holidays or weekends to assist with operational and special event assignments.
- The omission of specific duties does not preclude the manager from assigning duties that are logically related to the position.
Requirements:
- Must be available to work weekends, holidays and other than regularly scheduled shifts.
Knowledge, Skills and Abilities:
- Proficiency in Microsoft Office Suite is required, must be familiar with each program, and windows computers for troubleshooting computer related issues; and skills to utilize innovative, wireless technology.
- Proficient in CCTV systems, video analytics, camera positioning, and knowledge of different surveillance technologies.
- Must be familiar with basic software troubleshooting of any camera systems issues.
- Must have ability to handle both common and crisis situations calmly and efficiently.
- Must possess exceptional written and verbal communication skills and be able to prepare comprehensive reports and logs in neat, legible handwriting.
- Must be able to read and understand all operating procedures and instructions.
- Must display exceptional customer service and communication skills and the ability to interact with others in a professional and effective manner.
- Must have demonstrated ability to handle complex assignments.
Minimum Qualifications: - High school Diploma/GED required.
- Two (2) years related experience working with security systems, including familiarity with communication technology and call-taking techniques.
- Must be able to pass an extensive Maryland State Police / F.B.I. background investigation and complete a physical/health screening examination by the Office of Occupational Health and Safety, which includes a drug screening.
- Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.
Preferred Qualifications: - Prior law enforcement communications call center, security company communications center, or emergency management agency experience.
- Crime analyst or criminal research specialist experience.
- Associate of Arts (AA) degree in Criminal Justice, Business, Liberal Arts, Cyber Security or Social Sciences.
Job Tags
Work at office, Flexible hours, Shift work,