Job Description
A career that changes lives. SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, and Connecticut. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.
Position Summary: As the remote Contact Center Specialist, you will play a vital role in the level of service our patients receive by providing unparalleled customer service. Prior customer service experience is preferred, especially in a medical or healthcare call center environment, however we offer an extensive and thorough training program. You should be able to communicate professionally, be comfortable working in an office environment, be highly organized, have a strong customer service background, possess excellent computer and organizational skills, and embody a welcoming/friendly demeanor.
Your schedule will vary, based on the call volume, and needs of the business. You must have the flexibility to work within the office hours of operation, including occasional weekends, holidays, early mornings, or late evenings as needed.
Job Duties & Essential Functions: - Handle a high volume of inbound calls from patients in a professional and positive manner, while driving exceptional, individualized customer service
- Answer inquiries by researching, locating, and providing relevant information; including any promotional or new product information when applicable
- Forward customer requests to appropriate departments when needed
- Maintain accurate records in the Patient Contact Center and Electronic Medical Records (EMR) databases by entering information timely and ensuring all files are up to date
- Document all call information according to standard operating procedures
- Maintain patient privacy according to HIPAA regulations
- Ensure a significant working knowledge and understanding of procedure, protocol, and office guidelines
- Handle outbound calls upon request
- Other duties as assigned and directed by your supervisor
Required Qualifications: - Bilingual Mandarin
- Excellent written, verbal, and listening skills
- Prior experience in a Call Center or Customer Service environment
- Proficient in relevant computer applications (Word, Excel, PowerPoint, Google Suite, etc.); data entry and typing
- Working knowledge of customer service principles and practice, call center technology, and administration and clerical processes; sound decision making and organizational skills
- Ability to work a flexible schedule, including weekends, holidays, late nights, or early mornings required
- Above average customer service skills and the ability to remain calm in stressful situations
Preferred Qualifications: - High School diploma or equivalent required; degree in communications or related field preferred
Salary Range $18 - $19 an hour based on experience Work Schedule: - Monday-Fridays (8 hour shift)
- 2 Weekend Commitment (8-hour shift)
Benefits: We aim to take care of our teammates the same way we take care of our patients.
All SightMD employees receive the following benefits:
- Remote position
- Medical/Prescription Drug Coverage
- Dental Insurance
- Vision Insurance
- Company Paid Term Life Insurance & Long-Term Disability
- Supplemental Insurance Benefits
- Employee Assistance Program (EAP)
- Retirement Plan - 401(k)
- Paid Time Off (PTO)
- Paid Holidays
- Career Development Programs
Equal Employment Opportunity Statement: SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at peopleservices@sightgrowthpartners.com
Job Tags
Holiday work, Local area, Flexible hours, Shift work, Night shift, Afternoon shift, Early shift, Monday to Friday,