Regional Service Management Lead Job at Fresh Fields, New York, NY

YXM0SFlGNWxveEdMTzZXdzZnbzQ5K0MzYnc9PQ==
  • Fresh Fields
  • New York, NY

Job Description

Regional Service Management Lead

Are you passionate about delivering exceptional IT services and building strong relationships with business leaders? We are looking for a Regional Service Management Lead to act as the local face of IT, ensuring the seamless operation of technology services across our global offices. This is a fantastic opportunity to join a forward-thinking organisation and play a critical role in shaping the future of IT service management.

About the Role

As a Regional Service Management Lead, you will be the primary point of contact for IT services in your designated region, working closely with senior business stakeholders to ensure their technology needs are met. You will collaborate with global IT teams to drive service excellence, oversee regional service performance, and ensure the successful adoption of new technology solutions.

What You'll Do:
  • Build strong relationships with senior stakeholders to understand and address regional IT needs
  • Ensure seamless IT service delivery by working closely with global and local service teams
  • Drive technology adoption and change management within your region
  • Manage local IT service providers and ensure service levels meet expectations
  • Identify and implement service improvements, ensuring business priorities are met
  • Support major incident management to minimise disruption and communicate effectively with business leaders
  • Oversee regional IT budgets, optimising service costs while maximising value
What We're Looking For:
  • Experience in IT service management, stakeholder engagement, and major incident management
  • Strong problem-solving, analytical, and influencing skills
  • Proven ability to drive technology adoption and service improvements
  • Excellent communication skills, with the ability to translate technical concepts for non-technical audiences
  • Ability to manage third-party vendors and oversee service delivery
  • Familiarity with ITSM tools (e.g., ServiceNow) and modern service management practices
  • A collaborative, professional, and proactive mindset
Why Join Us?
  • Work in a dynamic, global environment with diverse teams and business leaders
  • Drive meaningful technology improvements that impact business success
  • Be part of an inclusive, forward-thinking organisation that values innovation and service excellence
  • Competitive compensation and professional development opportunities

If you're excited about driving IT service excellence and working in a dynamic global environment, we'd love to hear from you! Apply now to be part of a team that is transforming technology services for the future.

Job Tags

Local area,

Similar Jobs

Experis

SFDC Engineer Job at Experis

 ...Our client, a leading organization in the technology and service industry, is seeking a SFDC Engineer to join their team. As a SFDC Engineer, you will be part of the IT department supporting the Salesforce development and integration team. The ideal candidate will demonstrate... 

CGK Linens

Head of Ecommerce Operations Job at CGK Linens

 ...learning Clear communicator and team collaborator About the Role: We are looking for a highly motivated, experienced Head of Ecommerce Operations with a strong track record in Amazon growth and operational excellence across European marketplaces . This role is... 

Fanatics

Sr Security Engineer Job at Fanatics

 ...services). Working knowledge of CI/CD pipelines and infrastructure-as-code for security configuration management. About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and... 

LTC Language Solutions

Arabic Interpreter- Fort Wayne, IN Job at LTC Language Solutions

 ...Are you fluent in both English and Arabic languages? Do you have experience working as an interpreter? LTC is an interpreting agency looking for contracted Arabic language interpreters in Ft. Wayne. You will accept appointments on an as needed basis. The ideal interpreter... 

Sales Bizlab

Detail-Oriented Data Entry Specialist Job at Sales Bizlab

 ...A data solutions company is seeking a detail-oriented Data Entry Clerk to ensure accuracy in data entry and maintain records. Responsibilities include updating databases...  ...typing skills, and proficiency in Microsoft Excel. Benefits include health insurance, retirement savings...