Job Description

McKesson

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Job Posting Description

About the Role:

McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies, and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.

Every single McKesson employee contributes to our mission - by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company - and of healthcare. At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

We understand the importance of a system that works together. Your expertise drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career.

Current Need

The ServiceNow Solution Architect - Cloud Capabilities is responsible for providing architectural guidance and best practices in designing and developing tools and which enable ServiceNow cloud capabilities for McKesson Technology. In this role, you will be responsible for working with our partners and teams to establish, integrate, and continuously evolve best practice processes in ServiceNow. You will also provide input to the ServiceNow cloud enablement roadmap, including onboarding integrations, processes, assets, and other relevant components to a unified ServiceNow platform to ensure consistent level of quality and service across the Enterprise.

This role demands strong technical acumen, excellent communication skills, and a collaborative mindset. The ideal candidate will have a proven track record in designing and delivering cloud-native solutions, enabling business outcomes while ensuring adherence to security and compliance requirements.

What You'll Do:

• Establish standards and practices for maintaining the ServiceNow Cloud capabilities, within the overall platform model.
• Design and implement cloud enablement workflows to achieve desired outcomes and foster reporting and analytics.
• Lead the technical evaluation of demands against ServiceNow module features, platform capabilities, and best practices.
• Direct and guide on prototyping and accelerating time from design to deployment.
• Actively partner with enterprise architecture and other internal stakeholders to influence the required diagrams and accommodations to align with MT standards, frameworks and policies.
• Advise and decision on configuration and coding standards.
• Support & align on remediation of configurations not aligned to ServiceNow best practices.
• Oversee the cloud-related capabilities and workflows, focused on core features, integrations, and upstream-downstream data flows.
• Partner with cloud engineering team to design and deliver workflows that accelerate our cloud transformation and enable operational excellence.
• Provide expertise and consultation relating to the platform roadmap for features and capabilities to maximize platform value and build a sustainable platform.
• Accountable for the development and maintenance of the detailed solution architecture documentation, ensuring transparency and knowledge sharing across teams.
• Participate in training and enablement activities to upskill business unit teams on leveraging solution capabilities.

What We're Looking For:

Minimum Requirements:

• Degree or equivalent experience. Typically has 10+ years of professional/technical experience.

Critical Skills/Experience:

• A minimum of 10 years of experience in a variety of IT architecture, IT Service Management and/or Cloud computing roles (such as hands-on service delivery, operations management, consulting, etc.) with increasing levels of responsibility.
• Understanding and experience implementing and supporting the IT Operations Management capabilities of ServiceNow, including integrations, workflows, and service catalogs.
• Strong understanding of the ServiceNow platform data model, especially as related to shared tables (CMDB, tasks, etc.).
• Strong technical foundation in the Now Platform, either as an administrator or developer.
• Knowledge and experience in database design schemas, database modeling, and cloud application technology.
• Requirements gathering and facilitation experience.

Additional Skills:

• Excellent written and verbal communication.
• Strong collaboration, facilitation, and negotiation skills to successfully partner with a diverse group of stakeholders.
• Experience designing systems to optimize IT operations.
• Relevant professional certification (e.g., ITIL credentials, ServiceNow certifications), strongly preferred.

Education:

• Bachelor's degree in Computer Science, Business Administration, or a related field; MBA or equivalent advanced degree preferred.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.

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