Job Description
MEDICAL INFORMATION SPECIALIST
MANDARIN SPEAKER
Full time
home based or office based
Singapore
Medical Communications is a global group providing inbound and outbound, post-approval contact center services designed to support our clients' business objectives for medical/ technical information, while maintaining regulatory compliance and a high-level of customer service. Our teams deliver medical/technical information to healthcare professionals and consumers for both legacy and newly launched products. Come join one of the leading CRO organisation and a growing team of nearly healthcare professionals providing medical information and education.
Summarized Purpose:
Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.
Essential Functions:
Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
Maintains thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.
Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.
Qualifications:
Education and Experience:
Bachelor's degree in life sciences courses is required
Knowledge, Skills and Abilities:
Excellent language skills in English and Mandarin language (comprehension, speaking, reading and writing);
Proficient computer and keyboarding skills
Good interpersonal skills
Ability to work independently as well as part of a team.
Ability to interpret client provided complex medical and technical information
Organizational and time management skills
Ability to maintain a positive and professional demeanor in challenging circumstances
Fresh graduates are welcome to apply.
The team members are working on 2 shifts (6am-3pm or 9am-6pm) and the company supports flexible working.
If you're interested to apply, please contact us.
Contact:
Sarka Llorens via sarka@affinityhumanventure.com
For more information please contact Sarka via email sarka@affinityhumanventure.com or via phone +65 92979345
EA No: 17S8637 Reg No: R1329451
#J-18808-Ljbffr AFFINITY HUMAN VENTURE LLP
Job Tags
Full time, Work at office, Flexible hours, Shift work,