Job Description

Junior Technician

NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.

Job Summary

We are seeking a Junior Technician to join our team. This role will primarily focus on providing high-quality technical support and assistance to our residential and small business customers. The Junior Technician will have the ability to work independently and be capable of managing a variety of technical tasks and responsibilities.

Responsibilities and Duties:

• Consult with customers in-store, over the phone, and on-site at their business or residence to provide technology solutions that best fit their needs
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Perform PC hardware and software troubleshooting, repair, and maintenance
• Assist with Microsoft 365 administration, including user management, basic security settings, and application configuration
• Execute data recovery and loss prevention tasks
• Upgrade and install software, ensuring compatibility and optimal performance
• Perform network installation and maintenance (wired, wireless, LAN, WAN)
• Manage virus protection and Spyware/Adware removal
• Enhance security solutions for home and small business technology
• Deliver one-on-one training for customers on various technology topics
• Collaborate with Senior Technicians, seeking guidance and support when needed
• Manage Connectwise ticketing system inputting customer information, job detail summary, and closing out ticket in a timely manner
• Able to run network cable in attic or working with heights

Qualifications

Associate's degree in a technology-related field, or equivalent experience

Minimum of 2 years of experience providing technical support

Strong knowledge of PC troubleshooting and repair (A+ certification skill set)

Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices

Familiarity with Windows OS and experience with Mac and Apple products

Knowledge of Office suite (Word, Excel, PowerPoint, and Outlook)

Strong communication and customer service skills

Valid driver's license and clean driving record Preferred:

A+, Network+, or other relevant certifications

Physical Demands

Reasonable accommodations can be made for individuals with disabilities.

Mobility: Moving around the office, standing, walking, bending, and reaching.

Lifting and Carrying: Handling IT equipment up to 50 lbs., using proper lifting techniques.

Dexterity: Managing cables, assembling hardware, and performing repairs.

Visual and Auditory Acuity: Reading technical documents, monitoring screens, and detecting equipment issues.

Prolonged Sitting: Maintaining posture at a desk or workstation for extended periods.

Driving: Traveling between client sites with a valid driver's license.

Why You'll Love It Here

Opportunity to join an incredible company that values people and results

Make a significant contribution to our history-making journey

Be a part of a supportive and caring team that prioritizes learning and growth

Competitive benefits, including health stipend, vacation, paid holidays, and commission opportunity.

Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field

Compensation: $11.00 - $15.00 per hour

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