Job Description

Event Team Member - West Monroe Sports & Events

Event Team Member- West Monroe Sports & Events

Sports Facilities Management, LLC

LOCATION: West Monroe, LA

DEPARTMENT: EVENTS

REPORTS TO: EVENT MANAGER

STATUS: PART-TIME (NON EXEMPT)

ABOUT THE COMPANY

West Monroe is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of West Monroe, LA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

West Monroe is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY

The Events Team Member will be responsible for a variety of duties dependent upon the need for the day, while providing participants, members and/or guests an excellent experience in every aspect.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Ensure correct equipment is available for games, and proper set up of all play areas
• Ensure games start on time and are scored accurately
• Monitor all game play areas including turf and courts
• Maintain and control trash in all areas of the park and buildings
• Monitor, maintain and service restrooms in all areas of the parks and buildings
• Consistently communicate issues and relevant updates to your supervisor and applicable BNP team members
• Assist with the coordination of all BNP programming and applicable events
• Assist other departments as necessary
• Complete special projects, daily assignments and other duties as directed by management
• Greet guests and provide answers and directions as needed
• Provide courteous and friendly service to all guests and staff
• Respond to all incidents, accidents, injuries, and altercations. Complete and file corresponding paperwork as necessary
• Know and enforce the facility's policies, procedures, and rules

THE IDEAL CANDIDATE HAS:

• A basic understanding of sports or experience having played baseball, softball, soccer, football, lacrosse, basketball, and/or pickleball
• Event experience
• Strong eye for detail and safety compliance
• Proven success in being a quality team member
• Experience and success in customer service, leadership, and organization
• Action-oriented personality with a 'get it done' attitude and proficiency for efficiency

MINIMUM QUALIFICATIONS:

• Can work with a wide variety of age groups
• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others
• Have sports experience or an interest to learn

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds waist high
• May be required to sit or stand for extended periods of time outdoors
• May be required to work in all types of weather
• Facility has intermittent noise
• Must be able to walk intermittently

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