Ecommerce Associate Job at Lucyd, North Miami, FL

WThzRFlsQm1yeENOT3FPdzZBODkvZVcyYUE9PQ==
  • Lucyd
  • North Miami, FL

Job Description

We're seeking a detail-oriented Ecommerce Associate to join our growing team and help scale our multi-channel operations. Reporting directly to the COO, you'll play a critical role in customer satisfaction, marketplace management, and operational excellence.

Key Responsibilities:

Customer Engagement & Support:

• Manage omnichannel customer communications (phone, live chat, email, social media)

• Respond to and resolve customer inquiries with a focus on satisfaction and retention • Identify upsell opportunities while addressing customer needs

• Process custom prescription orders and coordinate with lab systems

Marketplace & Order Management:

• Process dropship orders through Commerce Hub and SPS Commerce platforms

• Report daily inventory levels to all marketplace partners

• Monitor order fulfillment accuracy and troubleshoot issues

• Ensure seamless integration between systems and customer satisfaction

Social Media & Brand Management:

• Monitor and respond to all company mentions across Meta, Instagram, Reddit, Bazaar Voice, and Amazon

• Engage with customer comments, reviews, and messages from customers and influencers

• Protect and enhance brand reputation through timely, professional responses

• Track sentiment and escalate critical issues

Process Improvement:

• Collaborate with the Ecommerce team to optimize workflows and implement automations

• Document and improve standard operating procedures

• Provide feedback on customer pain points to improve products and services

Requirements:

• 2+ years experience in ecommerce, customer service, or marketplace management

• Proficiency with Commerce Hub and SPS Commerce (or similar EDI/dropship platforms)

• Experience managing marketplace inventories and order processing

• Strong social media management skills across multiple platforms

• Excellent written and verbal communication abilities • Detail-oriented with ability to manage multiple priorities

• Local to North Miami - this is an in-office position • Available for occasional events in Miami area (travel expenses covered)

What We Offer:

• Direct reporting line to C-suite leadership

• Opportunity to shape and improve core business processes

• Hands-on experience with multiple ecommerce platforms

• Growth potential in a scaling organization • Full coverage for any business travel expenses

Our Timeline: We move fast! Qualified candidates will receive an initial phone screen within 72 hours. Our full interview process typically completes within 21 business days.

Ready to make an impact? Apply directly through LinkedIn or send your resume. Include a brief note about your experience with marketplace management or customer engagement platforms.

#EcommerceJobs #MiamiJobs #CustomerSuccess #MarketplaceManagement #DropShipping #NowHiring #CommerceHub #SPSCommerce #SocialMediaManagement

Job Tags

Work at office, Local area,

Similar Jobs

goodr

VP of Finance Job at goodr

Join to apply for the VP of Finance role at goodrJoin to apply for the VP of Finance role at goodrAbout GoodrWe create and sell active eyewear for anyone. No Slip. No Bounce. All Polarized. All Fun. Interested in joining our team? Keep reading.About GoodrWe create... 

OTB

JS Store Manager Dallas Job at OTB

 ...figure that stands out by its distinctive belief in excellence and highest quality standard.In this Store Manager role, reporting to the VP of Retail for the target areas, you will be responsible for growing our brand awareness in this new market, developing a strong... 

Kelly Services

Japanese Translator Job at Kelly Services

 ...Job Description Japanese Translator \n Pay Rate: $30/hour \n Location: Princeton, IN \n Contract Type: 1 Year \n Schedule: Monday through Friday, some Weekends \n \nFor those who want to keep growing, learning, and evolving. We at Kelly hear you, and... 

Jobot

Employment Attorney Job at Jobot

 ...Description CA based Law FIrm seeks an Employment or Workers Comp Attorney! This Jobot Job is hosted by: Ron Calhoun Are you a fit?...  ...allowances! Professional Career Development! Hybrid or REMOTE Schedule Job Details We are looking for an experienced... 

Cechouston

Armand Bayou Nature Center seeks Stewardship Program Director Job at Cechouston

Armand Bayou Nature Center seeks Stewardship Program Director Armand Bayou Nature Center (ABNC), a 2,800-acre nonprofit nature preserve...  ...maintain partnerships with government agencies, corporations, conservation organizations, and institutions of higher learning for...