Digital Live Chat Agent Job at Golden Belt Printing, INC., Carrollton, TX

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  • Golden Belt Printing, INC.
  • Carrollton, TX

Job Description

About Us

Golden Belt Printing, INC. has been a cornerstone of the Great Bend community, operating under the same ownership and in the same location since 1980. Our professionals continue to help our company grow steadily to meet your expanding needs for visual communication and direct mail marketing.

About the Job

The Digital Live Chat Agent serves as the first point of contact for customers reaching out through our website or digital platforms. You will provide real-time assistance, respond to inquiries, and offer solutions that reflect the professionalism and values of Golden Belt Printing Inc.

Responsibilities

  • Engage customers in real-time via live chat, answering questions and resolving issues effectively
  • Provide information about services, order status, pricing, and delivery timelines
  • Escalate complex or unresolved issues to appropriate departments when necessary
  • Maintain accurate records of chat conversations in the CRM system
  • Follow communication scripts and guidelines to maintain a consistent brand voice
  • Collaborate with customer service and production teams to ensure smooth operations
  • Identify trends in customer questions or concerns and provide feedback for service improvements

Requirements

  • High school diploma or equivalent required; associate degree preferred
  • Previous experience in customer service, digital support, or live chat environments
  • Strong written communication skills with attention to grammar and tone
  • Tech-savvy with proficiency in typing, navigating chat platforms, and using CRMs
  • Ability to multitask and handle high chat volumes in a fast-paced environment
  • Friendly, professional demeanor with a problem-solving mindset
  • Reliable internet connection and a quiet workspace for remote candidates

Bonus Points

  • Flexible remote or hybrid work options
  • Competitive hourly wage
  • Medical, dental, and vision insurance
  • Paid time off, holidays, and sick leave
  • 401(k) with company match
  • Ongoing training and growth opportunities

Job Tags

Hourly pay, Holiday work, Full time, Remote job, Flexible hours,

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