Job Description

Job Description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

• Welcome cruise ship passengers as they arrive at the Seward cruise ship terminal.

• Provide friendly, accurate information about Kenai Fjords Tours excursions and logistics.

• Direct guests to buses, tours, or holding areas as appropriate.

• Assist with wayfinding and general port information.

Tour & Inventory Support

• Verify guest bookings and manage real-time tour inventory for cruise passengers.

• Hold and allocate inventory for groups arriving from cruise ships.

• Coordinate with sales and reservations teams to ensure accurate availability.

• Assist with group check-ins and distribution of tickets/materials.

Group Bookings & Coordination

• Provide support for group tour movements, including ensuring groups are gathered and prepared for departure.

• Liaise with drivers, tour guides, and operations staff to ensure smooth transitions.

• Assist with communication between the terminal and on-site operations teams.

Teamwork & Communication

• Work closely with reservations, port operations, and guest services to ensure seamless guest flow.

• Communicate clearly and promptly regarding inventory levels, guest counts, and any operational issues.

• Support other port and guest service functions as needed during peak operations.

Qualifications

• Strong customer service skills with a friendly and approachable demeanor.

• Excellent communication and organizational abilities.

• Ability to work in a fast-paced, dynamic environment with large guest volumes.

• Comfort with basic technology (tablets, handheld devices, booking systems).

• Flexibility to work varied schedules, including mornings, weekends, and holidays.

• Previous guest service, hospitality, or tourism experience preferred but not required.

Physical Requirements

• Ability to stand and walk for extended periods of time in an outdoor port environment.

• Ability to lift, carry, and move up to 50 lbs. occasionally (luggage, materials, equipment).

• Comfortable working in varying weather conditions (rain, cold, heat, wind).

• Ability to move quickly and assist with guest flow during peak disembarkation times.

• Ability to communicate clearly in a loud, crowded environment.

What We Offer

• Seasonal position in one of Alaska’s most iconic locations.

• Competitive hourly wage and seasonal perks.

• A fun, fast-paced work environment welcoming guests from around the world.

• The opportunity to be part of Pursuit’s mission: Ignite your curiosity and discover the world. Iconic. Unforgettable. Inspiring.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at  ta@pursuitcollection.com.  

 
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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