Job Description

Salary: $46,585.00 - $77,005.00 Annually
Location : 5901 College Road Key West, FL
Job Type: Full Time
Job Number: 01415
Division: Academic Affairs
Department: Student Success Services
Opening Date: 08/21/2025


Description
The Student Support Coordinator coordinates the organization, operation, and delivery of support services to the College's students. This position provides personal, educational, and career advising to students. Provides operational support for programs administered through Student Success Services, including, but not limited to, the Office of Student Success Services, the Office of Student Accessibility Services, Transition Programs (Project ACCESS), Game Changer Scholar Programs, and early alert management. Work is performed under the administrative direction of the Executive Director, Student Success Services.

Examples of Duties

1. Greet walk-in visitors and respond to walk-in requests for information from prospective students, currently enrolled students, faculty, staff members, and the public, while maintaining the highest level of integrity, professionalism, and customer service support.
2. Provide informational materials to college visitors and students, including appropriate contact information.
3. Answer telephone calls from the College's direct telephone line. Answer questions, provide requested information verbally or by mail, take and forward messages, and/or forward calls to appropriate staff.
4. Facilitate communication between students, faculty, staff, and administrators regarding student success programs.
5. Keep current on the College's academic programs, support services, and admissions/enrollment policies, including available resources.
6. Assist with early alerts and Canvas grade outreach each semester to support retention efforts.
7. Make outbound calls to current students regarding academic success initiatives.
8. Assist with the recruitment, application process, enrollment, and retention of students in the Project ACCESS program.
9. Manage the schedules of the students enrolled in the Project ACCESS program. Monitor success in coursework and conduct daily check-ins with students, as needed.
10. Coordinate meeting schedules for Student Success Services, as needed.
11. Schedule student advising appointments.
12. Work collaboratively with the Coordinator, Student Success Services, to ensure constant coverage of the front desk; manage coverage calendar.
13. Assist in the monitoring of CRM Advise and Recruit in relation to Student Success Services programs.
14. Assist in the management of internship tracking and help students in completing appropriate forms when needed..
15. Prepare and process internal forms, including requisitions and purchase orders.
16. Participate in staff and committee work.
17. Attend trainings, events, meetings, and conferences, as required.
18. Participate constructively with community agencies and groups, as appropriate.
19. Assist in all College recruitment and retention efforts, as appropriate.
20. Required to attend Graduation/Commencement ceremonies.
21. Other related duties as assigned.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required.)

Qualifications
Knowledge, Skills, and Abilities:

• Ability to manage projects with specified goals, objectives, and timelines.

• Strong customer service skills.

• Understanding of, and commitment to, Equal Access/Equal Opportunity.

• Ability to maintain effective working relationships with other employees and the public.

• Ability to communicate effectively, both verbally and in writing.

• Ability to multitask and organize effectively.

• Knowledge of College'smission mission, policies, procedures, and services.

• Ability to stay current in the program area.

• Strong student orientation and ability to work with a diverse student population.

• Proficient in the use of technology.

Education and Qualifications:

• Bachelor's degree from a regionally accredited institution, preferred.

• Two (2) years of advising experience with at-risk students is preferred.

• One (1) year of administrative work is required.

(A comparable amount of training, education, or experience may be substituted for the above minimum qualifications)
Licenses, Certifications, or Registrations:

• None

Physical Skills:

• None

Environmental Conditions:

• Works inside an office environment.

(Reasonable accommodation will be made for qualified individuals with a disability.)
Supplemental Information

Please Contact the Office of Talent Acquisition, Development, and Accountability at hr@cfk.edu or (305) 809-3118 if you need assistance.

Employment Consideration Requirement: Completed CFK application, cover letter, resume, and post-secondary transcripts as applicable (unofficial and/or copies are acceptable, but must provide official transcripts within 30 days of employment).

Please Note: Transcripts from non-U.S. colleges and universities will require a U.S. academic equivalency evaluation from a credential evaluation service recognized by the U.S. Department of Education. Please visit or for more information.


E-Verify Notice of Participation: This employer participates in E-Verify. If you accept an offer of employment, this employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit


Notice of Non-Discrimination: The College of the Florida Keys does not discriminate on the basis of race, color, national origin, ethnicity, age, sex (including sexual orientation and gender identity), marital status, military status, protected veteran status, genetic information, religion, pregnancy, or disability in its programs, activities, or employment practices. The following persons have been designated to handle inquiries and grievances regarding the non-discrimination policies:

• Civil Rights Compliance Officer: Promise Clark-Kimbio, Manager, Office of Talent Acquisition, Development and Accountability, (305) 809-3151 or promise.clarkkimbio@cfk.edu
• Title IX Coordinator: Jessica Losardo, Director, Advancement, (305) 809-3198 or jessica.losardo@cfk.edu
• Disability Services: Nicole Gerrard, Executive Director, Student Success Services, (305) 809-3262 or

Mailing Address: The College of the Florida Keys, 5901 College Road, Key West, FL 33040

State Complaint Process: Federal regulations and State laws require that public colleges in The Florida College System have processes for students, employees, and applicants to file complaints against any respective college. In almost every situation, the college's process for resolving complaints must be followed first. Before contacting the State Division of Florida Colleges, please read CFK's policies and procedures for filing complaints. For more information on filing a complaint with the State Division of Florida Colleges, please visit
MEDICAL - The College offers full-time employees a choice of Medical Insurance plans and pays the full cost of employee premiums. Dependent coverage is available at a group rate through payroll deduction. Available plans include a traditional PPO and a High-Deductible PPO attached to a Health Savings Account.


DENTAL AND VISION - Voluntary dental and vision insurance is offered through payroll deduction.


LIFE INSURANCE - The College provides each employee with term life insurance payable to a beneficiary at the rate of one times (1x) the employee's annual salary rounded up to the next thousand up to a maximum of $50,000. Accidental Death and Dismemberment is provided at one times (1x) the employee's annual salary rounded up to the next thousand up to a maximum of $50,000.


SUPPLEMENTAL LIFE AND AD&D INSURANCE - Additional life and AD&D insurance are available for purchase through payroll deduction.


SUPPLEMENTAL HEALTH INSURANCE AND SHORT TERM DISABILITY INSURANCE FROM AFLAC - Supplemental Health Insurance including Hospital Income Protection, Accident and Disability Income, Cancer, Critical Illness plans and Short Term Disability insurance are available through payroll deduction.


TAX SHELTERED SAVINGS PROGRAMS (403 B) - Tax sheltered annuity and custodial account programs are available with various companies through payroll deduction.

FLORIDA RETIREMENT SYSTEM - Full-time and regular part-time employees participate in the Florida Retirement System (FRS). The College contributes the current retirement percentage of the individual's salary, and the employee would contribute the current retirement percentage based on their salary. Employees may choose the Pension Plan or the Investment Plan.

PAID TUITION - Tuition fees for credit courses taken at the College are waived for employees and their eligible dependents, including domestic partners. Tuition and student fees are waived for non-credit physical education courses. Contingent upon approval, $1,000 reimbursement is available each fiscal year through Staff & Program Development (S&PD), for completion of course work toward a degree which results in demonstrated benefit to the College.

The Employee Assistance Program is available to all employees and their eligible dependents, including domestic partners. This is a free and confidential program available from New Directions. Counseling for a variety of concerns, including counseling, legal advice, financial planning, and professional and personal development

Job Tags

Full time, Temporary work, Part time, Internship, Work at office,

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