EPA certification and strong commitment to workplace safety.
Ability to climb ladders and stairs as needed.
Skilled in managing multiple tasks and adjusting to changing priorities.
Strong customer-focus with a commitment to delivering excellent service.
High school diploma or GED, along with a valid driver s license.
Capable of lifting and transporting up to 75 pounds.
Able to work independently while also contributing effectively to a team.
Practical experience using standard hand and power tools.
Proven ability to complete work with minimal supervision.
Background in gas, electric, plumbing, or steam system repairs is considered a plus.
At least 5 years of experience in refrigeration, ice machine service, commercial kitchen equipment repair, or a closely related field.
Strong organizational abilities with a proactive, team-driven mindset.
Physical capacity to perform walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for extended periods (up to an 8-hour shift).
Field Service Technician Job ResponsibilitiesComplete all service documentation clearly, accurately, and in a timely manner.
Work with the Parts Department to ensure correct identification and ordering of required components.
Install replacement parts promptly while maintaining a high level of professionalism and craftsmanship.
Maintain a clean, organized service vehicle and ensure proper inventory of tools and parts.
Communicate and collaborate effectively with manufacturers, sales representatives, dealers, and customers.
Assess service issues, gather necessary information, and develop effective repair solutions.
Consult with equipment manufacturers when additional diagnostic support is needed.
Deliver exceptional customer service and clearly explain service needs and solutions.
Promote and recommend additional applicable services to customers when appropriate.
Physical aspects of the role include frequent walking, standing, driving, sitting, kneeling, squatting, and overhead reaching throughout most of an 8-hour workday. The position also involves regular travel between customer locations ( windshield time ).
Competitive pay structure with routine performance reviews, raises, and bonus opportunities.
Strong 401(k) program with a 4% Safe Harbor employer match.
Full health benefits package including medical, FREE dental coverage, vision, and HSA options.
Company-provided service vehicle stocked with essential tools and equipment.
Flexible on-call rotation with plentiful overtime opportunities and incentive pay.
Career advancement support through paid training, tuition assistance, and extensive growth opportunities.
Additional pay incentives available for participating in the employee mentoring and training program.
Employer-paid life and disability insurance for added financial security.
Company-wide bonus program with quarterly payouts.
Nine employer-paid holidays plus generous paid time off.
Clearly defined career paths with strong opportunities for advancement.
Referral bonuses for recommending new team members.
Extensive training and professional development resources.
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