Job Description
What do we do? Oh, just a few small things like: At
AAA Central Penn , we exist for our members and will judge everything we do by how well it serves their needs. We also strive to provide the same
high-quality care and
support to our team members. Whether it is through our
recognition programs ,
engagement opportunities , or
working as a team to help better our community , we love what we do and want our team members to have
FUN at work. We work hard to serve our members, but we also work hard to make sure our team members are taken care of and have an
inclusive, open, and flexible work culture.
Do you like helping people? AAA Central Penn could be the place for you. AAA Central Penn is looking for a
C ustomer Service-Oriented Service Technician to join our Automotive team. Service Technicians help our members whose cars have decided to "take a nap" along the road.
Guess what?! No experience is necessary! Training will be provided! Perks & Benefits You'll Love - Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO.
- 1 personal day.
- 8 paid company holidays including Christmas Eve and New Year's Eve.
- Medical, Dental, and Vision benefits.
- Health Savings Account (with employer contribution) and Flexible Spending Account options.
- 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution.
- Life Insurance and Long Term Disability at no out of check cost to our team.
- Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events.
- Tuition Reimbursement.
- Free AAA Premier Membership.
- Discounts and perks including travel, branch services, car batteries, and more!
This role is considered
Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions. We are currently hiring for second shift positions.
How You Will Contribute to Our One of a Kind Work Culture - Performing roadside assistance including on-scene evaluation and diagnosis, vehicle entry, changing flat tires, delivering fuel, and resolving minor mechanical issues such as replacing a fuse etc.
- Performing battery service including testing the vehicle's current battery, observing the battery and charging system condition, preparing a vehicle for battery installation and installation of the replacement battery, explaining the battery's warranty, and completing the necessary documentation.
- Determine appropriate service for the customer, explain service options, and build awareness of all AAACP products and services.
- Independently make appropriate decisions and apply company policies, procedures, and AAA Quality Standards.
- Promptly notifies the supervisor if any defects, problems, or concerns are identified.
- Maintaining assigned vehicle and provided supplies and materials including inspecting the conditions of tools and equipment, digital onboard systems, and safety equipment on a daily basis.
- Provide positive customer experiences, demonstrating the appropriate level of urgency, discipline, empathy, and professionalism in every situation.
- Other duties as assigned.
What You Bring to the Table - High school diploma or equivalent.
- Clean driving record.
- Valid Pennsylvania driver's license.
- Previous experience in customer service and a passion for helping those in need.
- A flexible, can-do attitude and a love for learning new things.
- Tech-savviness to navigate our systems with ease.
- A go-getter attitude.
- Stellar communication skills and a knack for building trust.
- A sharp eye for detail and a heart for helping.
- Clear communication skills-whether in person, on the phone, or online.
What Makes Us Awesome For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy!
Work Culture Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters.
AAA Cares : AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership.
Employee Engagement Activities : We love what we do and we're proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement.
AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V
Job Tags
Currently hiring, Local area, Flexible hours, Afternoon shift,